Privacy Policy

This privacy policy sets out how AdvanceSRM uses and protects any information that you give us when you use this website.

AT AdvanceSRM we are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy may be ammended from time to time so we encourage visitors & users of AdvanceSRM services to regularly review our Privacy Policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

In accordance with the EU's General Data Protection Regulation (GDPR) this policy has been ammended to reflect the key changes with how a business is allowed to collect and use data therin and communications concerning personal information  can be made via the DATA CONTROLLER at Advance Soft Tissue and Remedial Massage (AdvanceSRM), 19 Wessex Road, Horndean, Waterlooville, Hampshire. UK.

Information we may collect from you

Information you give us.

You may give us information about you by filling in forms on our site ("our site") or by corresponding with us by phone, e-mail or otherwise.

  • This includes information you provide when you register or book on our site, subscribe to our service, search for a service, book a treatment on our site, enter a competition, promotion or survey, and when you report a problem with our site.
  • The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
What we do with the information we collect about you.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;
  • We may use the information to improve our products and services;
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; and
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can also switch cookies off by using the tool located in the bottom left of the window.

Disclosure of your information

AdvanceSRM will always look to have your permission before sharing any of your personal information, however where your personal information has been inputted into our online booking service (a service of MindBody) you will be agreeing to the terms and conditions of their privacy policy. For further information regarding the Mindbody Online Privacy Policy click on the button below.

MindBody Privacy Policy

All personal details and clinical notes will be stored using Quickernotes patient visit documentation software that syncs with MINDBODY appointments, clients and providers. Quickernotes allows for quick and secure documentation of patient encounters on a desktop or tablet device. Any personal information collected via this software will not be shared with a 3rd party without permission from the client.


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We will retain your Personal Information for as long as needed to provide the applicable Service you use, unless a longer retention period is required or permitted by law.

Information you share may be used by AdvanceSRM to provide you relevant news, promotional offers, educational blogs, relevant articles or information via emailing or mobile text messages. We will ensure you have many choices regarding our use and disclosure of your Personal Information for business and marketing purposes. You may opt-out from:

  • Receiving electronic communications from us:  If you recieve electronically shared news, blogs, articles or pomotions and no longer want to receive marketing-related emails or mobile text messages from us on a going-forward basis, you may opt-out of receiving these marketing-related emails or mobile text messages by requesting removal from a mailing list or by selecting an unsubscribe option on programmes used to contact you where available.  If you have provided your information to AdvanceSRM, and opt-out, AdvanceSRM will put in place processes to honor your request. This may entail keeping some information for the purpose of remembering that you have opted-out and for the legal retention of information as per the current legislation.

We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us , we may still send you messages for administrative or other purposes directly relating to your use of the AdvanceSRM Services, and you cannot opt-out from receiving those messages.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to access, correct, delete or exercise other rights regarding your Personal Information.

Where the law allows for such a request, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact AdvanceSRM at with the subject line “My Data Request.” We will respond to your request consistent with applicable law.

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. 

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed due to legal restrictions.

If you are under 18 years of age and a user of the AdvanceSRM Services, you may also be entitled to ask us to remove content or information that you have posted to the AdvanceSRM Service by submitting a request to the DATA CONTROLLER at Please note that your request does not ensure complete or comprehensive removal of the content or information.

You may also choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form via our website or email, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; and
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please contact the  us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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